1. Register at reception
Give your name, age, CNIC or guardian's CNIC, and a mobile number. You are issued a hospital record number that stays yours for every future visit.
Home For Patients
Planning your visit
A short guide to registering, being seen, having tests done and collecting what you came for — so the trip to G Road only has to be made once.
Step by step
Your first visit
2. See the doctor
Reception books you against a named doctor at a set time. Bring any medicine you are taking, in its box, and any earlier reports you have.
3. Tests, if needed
Blood samples, X-rays and scans are done in the same building. Ask the counter how long the report will take before you leave.
4. Collect your medicine
Take the prescription to the pharmacy counter on the ground floor. You are given an itemised bill and a receipt for what you pay.
Come prepared
What to bring
- CNIC — yours, or the guardian's for a child.
- A mobile number that reaches you. Reports and invoices are sent to it, and the hospital calls it if a result needs acting on quickly.
- Your current medicines, in their boxes or strips. The name and strength matter more than the tablet.
- Earlier reports and films, if you have them — even from another hospital. A previous result is often what makes today's result meaningful.
- Your hospital record number, if you have visited before. It saves registering a second time under a second file.
Before a test
How to prepare
Fasting blood tests
Fasting blood sugar and a lipid profile need an empty stomach — nothing but plain water for 8 to 12 hours. Come early in the morning and eat afterwards.
Abdominal ultrasound
Usually done fasting as well, so the gallbladder can be seen properly.
Pelvic or obstetric ultrasound
Often needs a full bladder. Drink water beforehand and do not empty your bladder until the scan is finished.
Not every test needs preparation. If you are unsure, ask reception when you book — it is quicker than travelling twice.
Afterwards
Reports, bills and records
Your report, sent to you
When we hold your email address or WhatsApp number, the finished laboratory report is sent to you as soon as it is signed off — so you do not have to make a second journey for a piece of paper. A printed copy is always available at the counter.
Reading a result
Every number is printed beside the normal range for it, so you can see at a glance whether it is inside or outside. A result outside the range is not automatically bad news — bring it back to the doctor who asked for it rather than deciding alone.
Bills and receipts
Consultation, laboratory, imaging, pharmacy and ward charges are billed separately by the department that did the work, each line showing what it was for. Every payment is receipted. Ask the price before the work, and ask again if a bill is not clear.
Your record
Kept, and kept private
Your visits, prescriptions, test results and bills are held against one hospital record number, so the doctor who sees you next year can read what was found this year. You do not have to carry your own history in a plastic bag.
- A recorded allergy is flagged on your chart every time it is opened.
- Only the staff treating you can open your record, and every opening is logged.
- Ask reception for a copy of anything in your file. It is your record.
Visiting a patient
On the ward
Patients recover better with rest and with family nearby, and the two need balancing. We ask visitors to keep to the posted visiting hours, to limit the number at the bedside, and to leave when nursing staff need to work.
- Please do not visit if you have fever, cough or diarrhoea.
- Children should not be brought onto the ward except to see a parent.
- Ask the nurse before giving a patient food or drink from outside.
Visiting hours are displayed at the ward entrance and can change — call reception to confirm before you travel.
In an emergency, do not wait
Emergency details
Chest pain, breathlessness, heavy bleeding, fits, serious injury, or a child who has become limp or unresponsive — come straight to the hospital.